Refund & Cancellation

Certain deliverables become non-refundable once work has commenced and bespoke artifacts have been produced, including customized integration maps, merge rule sets, or client-specific audit logs. Third-party pass-through costs such as registry fees or cloud usage billed to your accounts are never refunded by Cleanspan Nexus. If a project is paused at your request for more than thirty calendar days, any prepaid amounts may be applied to a restart fee rather than refunded automatically.

This Refund & Cancellation policy applies to professional services contracted directly with Cleanspan Nexus and paid according to agreed invoices. It does not modify statutory consumer rights available to individuals acting outside a trade or business under the Framework Act on Consumers or related regulations. Enterprise customers should refer to master services agreements where those documents explicitly supersede conflicting sections of this policy.

To initiate a refund request, email team@peakmaxflow.one with your company name, invoice reference, and a concise description of the basis for the request. We will acknowledge receipt within five business days and provide a written decision within twenty business days unless complex investigation is required. Approved refunds are credited to the original payment method where technically feasible; otherwise, a bank transfer may be used with associated fees disclosed in advance.

If you cancel within fourteen days of signing a statement of work and before any kickoff workshop has occurred, you may receive a full refund of amounts paid for not-yet-rendered phases, less any non-recoverable vendor deposits itemized in writing. After kickoff, refunds are calculated based on completed milestones and time already recorded at standard hourly rates, even if a fixed-fee estimate was quoted.

Cancellation notices should be sent from an authorized domain email associated with your organization to team@peakmaxflow.one. Verbal cancellations are not effective until confirmed in writing. Project managers assigned to your engagement will acknowledge scheduling impacts, but legal effectiveness depends on written confirmation from Cleanspan Nexus leadership.

Approved refunds are initiated within ten business days of written approval and may take additional banking days to appear on your statement. Partial credits toward future services, if offered as an alternative, are applied within five business days of mutual agreement. Statutory cooling-off rights, if applicable to your transaction, are preserved and take precedence over conflicting timelines described here.